This privacy policy sets out how PT Anugrah Citra Rasa uses and protects any information that you give when you use this website.
PT Anugrah Citra Rasa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may collect the following information:
- Name
- Contact information including email address.
- Demographic information such as postcode and address.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Customer personal data is used for following purposes:
- Processing and confirming orders.
- Coordinating delivery throught third-party couriers (such as Gojek, Grab, J&T, JNE, Paxel, and others).
- Contacting customers in case of any issues related to orders or deliveries.
- Providing order status information to both couriers and customers.
Sharing Personal Data with Third-Party Couriers
We only share personal data that is relevant and necessary with third-party couriers, including:
- Sender's and Recipient's name.
- Sender's and Recipient's phone number.
- Full delivery address and location details.
- Delivery notes or instructions, when required.
Third-party couriers use this information solely for the purpose of completing the delivery and are not permitted to store, process, or use the data for any purpose outsaide the delivery process.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Data Retention & Deletion
- Personal data is retained only for as long as necessary for administrative purposes and order history.
- Customers have the right to request the deletion of their pesonal data either by contacting us through our official support channels or by using the self-service option available in the application under Account > Profile > Delete Account.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Customer Consent
By placing an order, customers are deemed to have read, understood, and agreed that their personal data will be used in accordance with this Privacy Policy, including being shared with third-party couriers for delivery purposes.
Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be communicated through our ordering platform.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
